Generally, tickets purchased through Someday are non-refundable. However, refunds may be granted under the following circumstances:
- Event Cancellation: If an event is cancelled, ticket holders are eligible for a full refund. Someday will automatically process the refund and send an email notification to confirm the cancellation and refund status.
- Event Postponement or Date Change: If an event is postponed or rescheduled to a later date, ticket holders may be eligible for a refund if they are unable to attend the event on the new date. Please contact support@someday.fm if you are no longer able to attend due to a change in the event date.
- Explicit Refund Authorization: In some cases, event organizers may choose to allow refunds for specific reasons. If the event organizer has explicitly authorized refunds, Someday will honor those refund requests.
To request a refund, please navigate to your ticket details page and click on the "Request a refund" button. Provide the necessary information and reason for your refund request, then submit the request for review.
Please note that processing a refund may take a few business days. Once the refund has been processed, it can take up to 10 business days for the funds to appear in your bank statement.
If you have any questions or need further assistance, please reach out to our support team at support@someday.fm. Provide your account details, the number and type of tickets you'd like to refund, and a brief explanation of your refund request.